Store Policy & Terms of Service
TERMS AND CONDITIONS
INGREDIENTS
All Pavlovas contain, or may come into contact with dairy, nuts or other allergens.
It is the responsibility of the Customer to inform their guests of all allergy information and accordingly The Golden Pavlova will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of delivery or pick up.
ORDERS
We require at least two (2) days for all orders to be fulfilled. We will, however, where availability permits accept short notice. For Jumbo Pavlova products, we require at least three (3) days for the order to be fulfilled.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises and it will be the customer’s responsibility to collect the product.
PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care of The Golden Pavlova. The Golden Pavlova is not liable for any damage that may occur thereafter.
REFUNDS/CANCELLATION/POSTPONEMENT POLICY POSTPONEMENT
If, for any reason your order is postponed, please ensure you notify
info@thegoldenpavlova.com immediately.
The new date for fulfillment will be subject to availability.
CANCELLATIONS/REFUNDS
If, for any reason your order is postponed, please ensure you notify
info@thegoldenpavlova.com immediately.
The new date for fulfillment will be subject to availability.
PAYMENT METHODS
- Credit / Debit Cards
- Apple Pay
- Zelle